Overview

At Grapty we prepare and pack our food products with care to ensure they arrive fresh presentable and ready to enjoy. Because many Grapty products are freshly prepared and perishable we are unable to accept standard returns after delivery. This policy explains when refunds or replacements may be available.

Food Product Returns

For health hygiene and food safety reasons we cannot accept returns of opened used consumed or properly delivered food products. This includes prepared trays stuffed grape leaves fetteh desserts gift boxes and other fresh food items available through our ecommerce store.

Damaged Or Incorrect Orders

If your order arrives damaged spoiled leaking incomplete or different from what you ordered please contact Grapty as soon as possible. We recommend reporting any issue within 24 hours of delivery and providing clear photos of the product packaging and order condition. This helps us review the problem quickly and offer the most appropriate solution.

Refunds And Replacements

Once your request has been reviewed we may offer a replacement store credit or refund depending on the circumstances. Approved refunds will normally be returned through the original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Fresh food orders may enter preparation shortly after confirmation. If you need to cancel an order please contact us immediately. Cancellation may not be possible once preparation packaging or delivery has started.

Customer Satisfaction

Grapty values quality freshness and customer satisfaction. If you experience any problem with your order contact us with your order details so our team can review your request fairly and provide suitable assistance.